【电话篇-#07】第四步:接线员说不感兴趣怎么办?

 Daniel   2019-07-19 09:32   828 人阅读  0 条评论

我们打电话时,假如遇到以下的情况:

当你表示电话的来意之后,

接线员和你说:我们不感兴趣,

这个时候应该如何回复?

1

接线员说:We buy from local suppliers, we are not interested in importing.

虽然她这样说,但是我们在调查当中,发现他们公司其实是有做进口的,说明她说出这句话时,只有一种情况:她被中国供应商电话骚扰太多次了。

2

这个时候,你千万不要与接线员去争辩。

应对的方案是:向接线员提问

接线员:We buy from local suppliers, we are not interested in importing.

你:ohh, are you working in purchasing department?

接线员:No, I'm not working there, but I know that they are not interested in this sort of thing.

3

你:Alright, ok. So you would not make the decisions on this thing, right?

接线员:Yeah...

你:Do you know who would be then, perhaps you can help me.(这时你向她寻求帮助,她可能会这样讲)

接线员:OK, I'll get you throgh. You can have a try to talk to our buyer.

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