我们打电话时,假如遇到以下的情况:
当接线员帮你转接电话到了采购部门,
你表示电话的来意之后,
采购员和你说:我们不感兴趣,
这个时候应该如何回复?
采购员:Sorry, we already have a good Chinese supplier. Thanks for your calling.
你:OK, no problem. Look, I completely understand. Can I ask what you are most satisfied with the cooperation with them?
遇到拒绝时,你需要放平稳心态,你所需要做的是,尽量地把对话进行下去,把 Cold Call 变成 Warm Call.
采购员:It's hard to say which aspect or point, totally they have good quality with good price, on-time delivery and good service.
你:OK, great, I ask because every supplier has different advantage, especially when it comes to international trade. So, I think it's worth of opening a door for alternative choice, do you agree that?
采购员:Yes, I agree with you, but we're not going to add any new supplier for the moment, it's not on our agenda now.(这个时候,你知道你已经无法再“硬推”下去了,所以退一步去向他要个邮箱地址。
你:OK, I know you're busy with a lot of work. Let's just make it wasier. How about this? Can I take your email address so that I could send an email with our company profile with our strong products. You can check the information when you have time. And I will call back one week later to see if it is a better time to talk for that.
以上就是应对,对方有进口的需求,但对对你说:不感兴趣的应对话术。如果最后,他还是说:I don't think it's necessary to give you my email address. 那你就放弃吧。
但假如这个采购员他有给你他的邮箱地址。然后你也发了公司的profile给他了。一周之后,你又调查获取了一些信息,你打电话给他,可以这样讲:
Hi XXX, This is Daniel from xxx company, I called you last week, and we agreed that I would call back about the supplying of xxx products and I've sent an email to you as well, you probably have read it, maybe it's better time to talk about that?
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